Support
Stuck on something? The team is here to help. Reach out below, or check the quick links and FAQ for instant answers.
Discord
The quickest way to reach us. Open a ticket in #support and chat with the team and other players in real time.
Email Support
Best for billing, account, and ban-appeal questions. We typically reply within 24 to 48 hours.
Quick Help
Most issues have a fast answer. Pick the topic closest to your problem.
Can't connect?
Make sure you're on the latest Hytale build and using play.pixelslap.net. Our join guide walks you through it.
Billing & refunds
Questions about a store purchase, a charge, or our refund policy? Read the policy first, then email us.
Vote rewards missing?
Rewards land in-game within a few minutes. Be online when you vote, then check the voting page if they're late.
Report a player or bug
Found a cheater, a bug, or a grief? Open a ticket on Discord with names, screenshots, and a timestamp.
Support FAQ
The fastest way is our Discord. Open a ticket in the #support channel and the staff team will help you out. For billing, account, or ban-appeal matters you can also email [email protected].
Discord tickets are usually answered within a few hours when staff are online. Email replies typically arrive within 24 to 48 hours. Please don't open duplicate tickets, since it slows things down for everyone.
First make sure you're running the latest version of Hytale and connecting to play.pixelslap.net. If the server shows as online on our site but you still can't join, restart Hytale, then reach out on Discord with any error message you see.
Purchases normally deliver in-game within a few minutes. If it's been longer, email [email protected] with your username and the order confirmation from your purchase and we'll sort it out.
Appeals are handled by email. Send a message to [email protected] from a calm, honest perspective with your in-game name and the reason you were punished. A senior staff member will review it.
Vote rewards are delivered automatically within a few minutes, so make sure you're online in-game when you vote. If they still don't show up, head to the Vote page to re-check, then contact us on Discord if needed.
Need help on PixelSlap? Our team is reachable on Discord for fast answers, or by email at [email protected] for billing, account, and ban-appeal questions. Connect to the server at play.pixelslap.net and check the quick links above for connection issues, store purchases, and vote rewards before reaching out.